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Warranty

What Does This Warranty Cover?

CryoFX, LLC warrants this hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR (365 Days) from the date of retail purchase by the original end-user purchaser (“Warranty Period”). For CryoFX Handheld Cryo Gun, the Lifetime Limited warranty is for a period lasting the length of time the original end-user purchaser owns the product, and product is still manufactured by CryoFX. If a hardware defect arises and a valid claim is received by CryoFX within the Warranty Period, then, at its option and to the extent permitted by law, CryoFX will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the pro-rated purchase price of the product (determined by purchase price divided by 365, times the number of days without use within the 365 day period). CryoFX may request that you replace defective parts with new or refurbished user-installable parts that CryoFX provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by CryoFX, assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CryoFX’s property. Parts provided by CryoFX in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to CryoFX and becomes CryoFX’s property.

What Does This Warranty Not Cover?

This Limited Warranty applies only to the hardware product manufactured or distributed by or for CryoFX that can be identified by the CryoFX trademark, trade name, or logo annexed to it. The Limited Warranty does not apply to any non-CryoFX hardware product or any software, even if packaged or sold with the CryoFX hardware. Manufacturers, suppliers, or publishers, other than CryoFX, may provide their own warranties to the end user purchaser, but CryoFX, in so far as permitted by law, provides their products “as is”. Software distributed by CryoFX with or without the CryoFX brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. CryoFX does not warrant that the operation of the product will be uninterrupted or error-free. CryoFX is not responsible for any damage arising from failure to follow instructions relating to the product’s use.

This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, that occurs after the product is purchased by the original end-user purchaser; (c) to damage caused by use with non-CryoFX products; (d) to damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by CryoFX; (f) to damage caused by service (including any type of service) performed by anyone who is not a representative or authorized service provider of CryoFX; (g) to a product or part that has been modified to alter functionality or capability without the written permission of CryoFX; or (h ) if any CryoFX serial number, trademark, trade name, or logo has been removed or defaced.

Do not open the hardware product. Opening the hardware product may cause damage that is not covered by this warranty. Only CryoFX or an authorized service provider should perform service on this hardware product.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, CRYOFX SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF CRYOFX CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY CRYOFX IN ITS SOLE DISCRETION. No CryoFX reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms will not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BY PURCHASING ANY PRODUCTS FROM CRYOFX LLC, YOU AGREE TO ACCEPT FULL (100%) RESPONSIBILITY OF USE AND OPERATION OF SAID PRODUCTS AND AGREE TO HOLD CRYOFX NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE, OPERATION, BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE CRYOFX PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL ALSO APPLY, IN FULL, TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.

How Do You Obtain Warranty Service?

For warranty service contact CryoFX Service Department at 1-8-555-CRYOFX (+1.855.527.9639) or service@CryoFX.com to obtain a Return Merchandise Authorization number (RMA#). You must follow CryoFX’s warranty processes and you must provide a copy of your original invoice or receipt, date of purchase, and/or internet transaction record.

Upon receipt of a replacement product or part, the original product or part becomes the property of CryoFX and you, sender, agree to follow instructions, including, if required, arranging the return of original product or part to CryoFX in a timely manner. Service options, parts availability and response times may vary according to the country in which service is requested. Service options are subject to change at any time. All returned service items whether under warranty or not, including shipping and associated shipping costs to CryoFX facility, are the responsibility of the sender and must be pre-paid by the sender, except for warranty claims within the first 7 days of original purchase with prior approval from CryoFX. No accessories should be shipped with the product. CryoFX shall have no liability for loss or damage of accessories shipped with the product. Once a Return Merchandise Authorization number (RMA#) is received, all shipments should be directed to the following address. The RMA# must be included on the shipping label visible by CryoFX receiving department and your tracking number of said shipment must be emailed to service@CryoFX.com

Address for warranty and claims returns:

CryoFX LLC
4341 Twain Ave
San Diego, CA 92120
United States of America


For warranty and non-warranty exchange, service, or repair, sender shall comply with all applicable export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, CryoFX may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, CryoFX may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

How Do Other Laws Affect This Warranty?

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty or condition may last, so the limitations or exclusions described below may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province. This limited warranty is governed by and construed under the laws of the country in which the product purchase took place.

Return & Exchange Policy

• NO Returns, All sales are final.
• Exchange or merchandise credit available on orders damaged during shipping when reported within 72 hours of receiving (Per notice label attached to box)
• Exchanges available within 10 days of receipt, at the discretion of CryoFX LLC.
• Merchandise exchanges must be initiated within 10 days of receipt for consideration
• Domestic buyers pay return transportation expense
• International buyers pay all transportation expenses including taxes, duties, brokerage fees, etc. on exchanges
• Shipping charges, taxes, duties, etc. are non-refundable
• Damaged or defective items must be reported within 7 days of receipt
• All damage returns require an RMA# which can be obtained via telephone +1.855.527.9639
• Product must be in "resalable as new" condition to qualify for an exchang
• Items returned in "resalable as new" condition are eligible for exchange less the original shipping expense incurred
• Items originally offered with "Free Shipping" will have the initial shipping cost incurred and charged before exchange is initiated
 
Special Exceptions - The following items are ineligible for return and will be sent back at your expense if received by CryoFX:
 
• Items returned without all original packaging and components, including the retail box, manuals, cables, etc.
• Items used, showing signs of use, or in non-resalable condition.

10-Day Exchange Period on most items! You have a full ten days from the date your merchandise is purchased to qualify for an exchange.  The items must be back in the possession of CryoFX within the allotted 10 day period.  The product must be in a non-damaged, never used, resalable condition to qualify for an exchange.  The customer is responsible for all transportation costs associated with returning the item back to CryoFX.  In the event that the item is defective, DOA or received in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*.  For exchanges of damaged, defective or DOA items within the 48 contiguous U.S. States, CryoFX will pay for shipping of the new item back to the customer*.  Please read the full return policy below for specific details.

Exceptions to the Exchange Policy
Shipping and Handling charges are not refundable. Special orders are not exchangeable or refundable.

Restocking Fees
A restocking fee up to 35% will be charged on opened boxes and/or missing a material that is not returned back in "Like New" and re-saleable condition.  A restocking fee greater than 35% may be charged on items found with missing materials, scratches, fingerprints, or in any condition which warrants item unavailable for “resalable as new” condition, at the sole discretion of CryoFX. These fees apply unless the item is defective or damaged at which point it is eligible for an exchange of the same item.

Damaged or Defective Items
Damaged, defective and DOA items will be exchanged for the same item that was originally purchased.  Defective, damaged and DOA items can be exchanged for a working unit with no restocking fee if reported within 72 hours.  In the event that an item is received as defective, DOA or in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*.  For exchanges of proven damaged, defective or DOA items within the 48 contiguous U.S. States CryoFX will pay for shipping of the new item back to the customer*.  Items that that have been damaged in transit must go through a claim process with the carrier.  CryoFX will handle such a claim with the carrier directly.  If you've received and item that appears to have been damaged in transit please be sure to keep all packaging materials and contact CryoFX immediately (within 72 hours) via telephone to notify us of the damage. 

*Must be reported within 72 hours. All items will be inspected and thoroughly tested by a technician upon arrival back to CryoFX.  The customer will be fully responsible for all shipping costs, including any return labels sent on any damaged, defective or DOA items which are found to be in full working order and/or do not match the damage originally described.

Promotional Items, Rebates and Free Shipping
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount including gift card offers. This also includes the value of our Free Shipping promotion if the item is returned for credit.  The initial outgoing shipping is free if you keep the item purchased.  If you choose to return the item for a refund you will responsible to reimburse the cost incurred to have your package shipped.  This cost will be deducted from your refund.  Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.  Any product for which a mail-in rebate has already been submitted is ineligible for a return.

International Customers
CryoFX does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.  As voltages and electrical power standards vary throughout the world, CryoFX is not to be held liable for items that are ordered which do not natively function with the power standard (voltage) used in your country.  All items will certainly function with the use of additional power accessories such as power transformers, converters and plug adapters though these items are never included with our items for sale. Unless otherwise specified, the buyer is to assume that all items we are offering for sale are meant to function at the North American power standard of 120 Volts as you are purchasing an item from the United States.  It is the sole responsibility of the buyer to research and ensure that any items purchased from CryoFX will function properly with their local power standard. CryoFX will not be held liable for any voltage incompatibilities or damage, which should occur from attempting to use a purchased item at an improper voltage.

How to handle your return
Simply contact a Customer Support Representative Monday thru Friday from 10am to 5pm PST and we will issue an RMA # (Return Merchandise Authorization #) after you've completed our RMA Authorization Form via email.  We will not accept any return without an RMA # authorized from CryoFX. RMA# MUST be present and visible on the outside of the box. If the RMA# is not visible or not included, it is at CryoFX discretion to deny acceptance of package. If accepted, CryoFX shall hold no liability for tracking and inventory of said item/package. PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX OF THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.

Use this format when returning packages:

RMA # 
CryoFX Service Dept.
4341 Twain Ave
San Diego, CA 92120

CryoFX reserves the right to deny any return.

Note: Any products shipped to CryoFX with or without an RMA#, which are found to be of another brand other than CryoFX by means of CryoFX internal tracking and verification methods, will become the property of CryoFX. At CryoFX sole discretion, these items may be made available for reclaiming, at which point will require a storage fee, handling fee, processing fee, and return fee to be paid, including all shipping expenses which will be responsibility of reclaiming party.

On proven defective, damaged or DOA items only we will issue a UPS return label for customers within the contiguous 48 U.S. States*. For non-defective items we recommend you insure the package and obtain tracking numbers for your records.

Please call Customer Care Monday thru Friday from 10am to 5pm (Pacific Standard Time) at +1.855.527.9639 for a Return Merchandise Authorization number.

By purchasing from CryoFX you acknowledge and agree with all posted guidelines and policies.

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