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Shipping Policy

CryoFX® Payment: 

• Paypal and Amazon Checkout are our preferred method of payment
• All major credit cards are accepted
• Orders will only be shipped to the confirmed address listed on your order
• Requests in Paypal payment notes are not honored
• Sales tax will be collected from NV State residents only
• For assistance completing your payment or to ask a payment related question click here


CryoFX® Shipping Advisory:

CryoFX® elects to ship all products with the standard available shipping agencies, titled "Agencies" (Fedex® UPS® DHL® USPS®). CryoFX® cannot and does not guarantee the delivery timeframe, method of delivery, or any other shipping related service or option avialable whether booked, quoted, or already paid for offered by these Agencies. These Agencies operate separately from CryoFX®. Once CryoFX® hands over posession of any package to these Agencies for shipment to the customer, CryoFX® releases all control and responsibility of the package released to the shipping agency. It is at this point the shipping agency takes full control and responsibility of the package(s) to ensure they arrive in the same condition, undamaged, in working order, and on time bound by the contracted shipping service purchased. If there is an issue with the package in its arrival such as a late package, damaged package, non-working item without damage to exterior of package, or lost package, this is the fault and issue of the carrier delivering the package and not CryoFX®. CryoFX® at their sole discretion may assist in facilitating the claim with the shipping agency on your behalf, however generally these claims are required to be filed by the receiver inclusive of photos, details, and additional information provided by you, the receiver.

Current Covid & Holiday Updates

As stated from the carriers themselves, UPS® and FedEx® are not guaranteeing delivery of the products on time from October 18, 2021 and November 1, 2021 forward respectively. This is for any service including overnight, 2 day, 3 day, and ground, regardless of the name of the service. As these companies are not guraranteeing any money back for claims made due to the delay or late delivery of the shipments routed through them, we must advise you to take into consideration this information when placing an order as should you need your order expedited, considering our special operating schedule and shipping details listed herein, listed on our site, and the details listed on UPS® and FedEx® websites, we advise you to plan accordingly when placing your order for timing and delivery purposes. CryoFX® is closed November 18-27, 2022 and December 16-27, 2022. CryoFX® closures during holiday hours are subject to change without notice.


CryoFX® Shipping:

All orders through CryoFX®, online or invoiced, are subject to all terms and conditions stated on CryoFX® public policies. Depending on product(s) ordered, CryoFX® may ship product(s) or orders, individually or collectively, from one or more of the CryoFX® affiliated warehouses, facilities, businesses, or companies of choice at the sole discretion of CryoFX®. CryoFX® makes the determination internally in good faith effort to better service customers by reducing handling times, ensuring quick processing periods, and accomodation in an ever changing unique global atmosphere, which is greatly impacting shipping, delivery, and stock of products. As so, certain products may be drop shipped direct from manufacturer, supplier, or affiliated warehouses or facilities located internally or externally the USA, to the end customer. All products from CryoFX® ship as "Free on Board Origin (FOB ORIGIN)"

All Tanks and Cylinders sold from CryoFX® are shipped empty. Depending on many factors, Tanks will ship from one of CryoFX® or associated manufacturer locations within the continental USA, a certified testing location, the manufacturer direct, or an affiliate of CryoFX® at the sole discretion of CryoFX®. The method and location selected is solely determined by CryoFX® to ensure efficiency, a quick turnaround with current global conditions, all while maintaining the proper processing and testing prior to shipment. Tanks are tested and certified within Hydrostatic Date to ensure you recevie a tank ready to use. Due to the testing and certification process, individual packing and shipping, verification of compliance prior to shipping, and location the tanks will ship from, the processing period for tanks to ship will vary from 2-22 business days generally. This is in conjunction with the general processing times for orders per CryoFX® normal operating hours stated online. Tanks with dip tubes (siphon tanks) follow a strict process for installation of the dip tube. Checks and balances are carried out during this process and the tank and/or valve is marked accordingly. Tanks with or without dip tubes that are damaged during shipping are required to abide by all CryoFX® policies for notification of damage. Some damages may not be visibly present, for instance a dip tube disconnect, in which shaking the tank would present the issue as you would hear the dip tube rattle. Claims that tanks "don't work" are subjective and will require validity and proof by a certified compressed gas facility with video surveillance of the testing for complaince and processing a return. At any time the process laid out is not followed in the order required and by the means required in the process, the return and warranties processes will be voided as they will fall out of line with regulations by federal and state agencies, insurance, and CryoFX® policies on handling, safety, and formal processing of the claim for tanks specific. There are no exceptions to this policy. Mandating CryoFX® alter these processes by any means may constitute a state or federal crime and will be reported to the appropiate authorities immediately.

When will my order be shipped?
Orders that are placed and paid (with a cleared payment) before 12pm PST will be processed the same day, except Friday, Saturday, and Sunday. Orders placed Friday, Saturday, or Sunday will process on the following Monday (or Tuesday should Monday be a holiday - all holidays observed). Shipping commences after the processing of the order completes. Therefore, if you purchased overnight shipping, without front of the line service, and the order takes 2 warehouse days to prepare, your order will ship overnight after the processing time of two warehouse days, which may be a week after the order is placed due to normal warehouse operations as stated above. Orders normally ship within 3-9 business days unless an item is backordered or one item within the package is delayed. (Due to material shortages post pandemic many supply chains are affected therefore affect all suppliers and sellers downstream.) Orders ship Monday through Thursday during warehouse days. Currently CryoFX® warehouse operations commence 1-2 times per week. Warehouse days are not specifically set as these are tailored to orders quantity and type for that week. Should any expected major delay, custom inquiry, or backorder occur, you will be notified at once with updated information. CryoFX® has limited operation for 1 week in January for yearly inventory which take place the 3rd week into the month. Inventory operations normally take place over a weekend to allow minimal delays of orders in accordance with normnal closure Friday-Sunday and non-warehouse day on Monday. During this time all orders are held until after inventory is complete and shipped on the next business day upon conclusion. Dates vary per year and are subject to change. CryoFX® reserves the right to change shipping agencies and levels of service at any time to provide the intended best service for customers.

Will my order ship together? (Split Shipments)
All multi-piece orders will ship together. Therefore, if one piece is backordered, the entire order will wait to ship when the backordered item is available. If you wish to split ship your order, CryoFX® will need to be notified by you, the customer, of your decision to do so. This may incur additional shipping charges which you will be notified of at the time of discussion. 

Can I have my order placed, first, or ahead of the line?
As to remain fair to all customers, orders are fulfilled in the order they are received. We do offer the option to have your order bumped to the front of the line at a cost of 25% of your order total. This is separate from upgraded shipping and applies to all orders from CryoFX®. If you wish to exercise this option, please contact a sales rep to inform them of your choice to include this. Orders requested to be worked over the weekend are subject to a $400 after-hours charge per day, separate from any overtime or other charges which may apply. 

Can I change my shipping address after I've placed my order?
For your security and to maintain the "Buyer Protection" offered we are required by payment authorizers to ship to the confirmed address listed on your received order only and are unable to make an address change.

Do you ship Internationally?
Yes, we do offer International shipping to almost all locations worldwide for most items! For details and shipping rates please see the shipping tab within the item listing.

How can I track my package?
Once your order has been shipped tracking information will be updated via eBay for ebay orders and via email provided for all other orders, and sent via email to the email address provided with your order. Emails containing tracking information are usually sent by 11:59pm PST on the day of shipping. 

Can you mark the item as a "Gift" to help me avoid taxes?
We are unable to falsify invoice pricing or mark items as a "Gift" to circumvent International taxes/duties. The declared value of the package will be listed as the purchase price only.

Why was order shipped to an incorrect address in Kentucky?
Your initial shipping address may be shown as 1850 Airport Exchange Blvd., Erlanger, KY if your order is being shipped using eBay's Global Shipping Program. Rest assured that this is normal and that we do we have your correct destination shipping address on file. The address in Kentucky is a hub for the Global Shipping Program. All packages must first go to this address and then are routed to the proper shipping addresses provided. Once your package has departed the Kentucky hub you will receive an updated tracking number that will allow you to monitor the progress of your package until it has reached its final destination.

Will I have to pay Import taxes on an International order?
International shipments may incur taxes, duties or brokerage fees prior to final delivery Import duties, taxes, brokerage fees, VAT's and additional charges are not included in the item price or shipping charge and CryoFX® is not to be held liable for any such additional charges or delays caused by International customs. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

General Shipping Info
• Unless otherwise noted, Free shipping is available to customers located in the 48 Lower U.S. States only when this option is available, otherwise all shipping is charged.
• Express shipping services are available on most Domestic orders for an additional fee.
• All domestic PO Box Addresses will be shipped using the USPS.
• We ship using multiple carriers such as UPS, Fedex and USPS.
• CryoFX® reserves the right to ship orders that qualify for Free Shipping through the carrier of our choice.

Unsuccessful Deliveries
You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.
• You refuse delivery of your parcel for any reason.
• The carrier makes 3 unsuccessful delivery attempts to your address because you are not at home and/or do not pay duties/taxes.
• You provided an invalid/incorrect address.
• Your parcel is returned by customs because your merchandise is restricted from import into your country.
• You refuse to pay duties and taxes.


CryoFX® Returns: 

• NO Returns, All sales are final.
• Exchange or merchandise credit may be available on orders damaged during shipping at the sole discretion of CryoFX® on a case by case basis and only considered when reported to CryoFX® within 24 hours of receipt and formal complaint filed by cutomer with shipping agency for the damage claimed.
• Exchanges available within 15 days of receipt on specific CryoFX® branded items only, and at the sole discretion of CryoFX® on a case by case basis.
• Merchandise exchanges must be initiated within 15 days of receipt
• Domestic buyers pay return transportation expense
• International buyers pay all transportation expenses including taxes, duties, brokerage fees, etc. on exchanges
• Shipping charges, taxes, duties, etc. are non-refundable
• Damaged or defective items must be reported within 7 days of receipt
• All damage returns require an RMA# which can be obtained via telephone or eBay message
• Product must be in "resalable as new" condition to qualify for an exchange
• Items returned in "resalable as new" condition are eligible for exchange less the original shipping expense incurred
• Items originally offered with "Free Shipping" will have the initial shipping cost incurred and charged before exchange is initiated

Special Exceptions
The following items are ineligible for return and will be sent back at your expense if received by CryoFX:
• Items returned without all original packaging and components, including the retail box, manuals, cables, etc.
• Items used, showing signs of use, or in non-resalable condition.

15-Day Exchange Period on select items! Only on select items, and where otherwise posted other policies presented by CryoFX® collectively or individually are not violated (this does not superceded any other policy), you have a full fifteen days from the date your merchandise is purchased to qualify for an exchange. The items must be back in the possession of CryoFX within the allotted 15 day period. The product must be in a non-damaged, never used, non-opened, resalable condition to qualify for an exchange. The customer is responsible for all transportation costs associated with returning the item back to CryoFX® as well as the new shipping for the second item(s). In the event that the item is defective, DOA or received in a damaged condition and is proven to be so, the procedures set for in all policies by CryoFX® are required to be executed, such as but not limited to, reporting period to CryoFX® and the shipping agency and filing the appropiate claims. For exchanges of damaged, defective or DOA items within the 48 contiguous U.S. States CryoFX will pay for shipping of the new item back to the customer*. Please read the full return policy below for specific details.

Exceptions to the Exchange Policy
Shipping and Handling charges are not refundable. Special orders, custom orders, packages, and orders requiring testing, certification, or safety handling deemed by CryoFX® are not exchangeable or refundable.

Restocking Fees
Should a one time authorization be granted; A restocking fee up to 35% will be charged on opened boxes missing a material that is not returned back in "Like New" and re-salable condition. A restocking fee greater than 35% may be charged on items found with missing materials, scratches, fingerprints, or in any condition which warrants item unavailable for “resalable as new” condition, at the sole discretion of CryoFX. Restocking fees of 60-70% on any cylinders would apply under this provision. These fees apply unless the item is defective or damaged at which point it is eligible for an exchange of the same item.

Damaged or Defective Items
Damaged, defective and DOA items may be exchanged for the same item that was originally purchased. Defective, damaged and DOA items may be exchanged for a working unit with no restocking fee only when all policies and processes are followed for the reporting periods as well as claims processes on reporting DOA received shipments to the appropiate parties. Review all policies on CryoFX.com for full understanding.

CryoFX® reserves the right to update this at any time without notice.